Ask Dr. Chip is a place for you to ask our expert on Latino culture, Dr. Chip Anderson, anything you like pertaining to Latino culture. Submit your question via eMail . Dr. Chip will answer your question and we might share it in an upcoming eNewsletter or it might appear here for others to learn from. (Don't worry, we never use real names or company names and might even "change up" the exact circumstances to "protect the innocent" when we publish a question!)
Why are Latinos so timid at work?
To answer this question, one has to look at the roots of modern Latin culture. In many respects, the culture is still trying to assimilate the conquest of native Indian cultures. The conquest taught Latinos that men are not born equal and that commoners and royalty each have a place in the system. The royalty take cares of the commoner by providing work and protection. The commoner, in turn, serves royalty. In the Latino worldview, this is not bad. In fact, it is the best way for the world to work.
Therefore, Latinos working in the U.S. understand and respect the position of their boss and do not expect to have a voice in decisions. Many feel uncomfortable being asked to participate in decisions they feel are not part of their duty. They feel that being too vocal may not only rob the leader of his status, but also cause a conflict that could lead to his dismissal.
What is the best way to confront Latino employees?
While true of all employees, Latinos especially are not accustomed to public confrontation. Therefore, it is really important that you take Latinos aside to talk about personal or work-related matters, so as to avoid public humiliation of any kind. Confrontation should be done privately and patiently. Direct public confrontation is not only rude to Latinos, but also hinders the well-being of the group. Personal dignity is the number one value for Latinos, so this should be upheld regardless of the situation.
If you have a situation where you need to confront Latino employees, or if you need confidential information, it is best to quietly pull them aside. If they have offended you in some way, provide an opportunity for them to explain themselves. Next, you can explain how their actions came across. Then suggest a way they can remedy the situation and restore your relationship.
What is the difference between the words Latino and Hispanic?
The term Latino was officially adopted by the U.S. Government in 1997, adding to the term Hispanic, which originated in the 1970 U.S. census. These terms are often used interchangeably in American English, though they are not identical. In certain contexts, it can make a significant difference. Hispanic, the Latin word for Spain, has the broader reference, encompassing all Spanish-speakers in both hemispheres and emphasizing the common denominator of language among communities that sometimes have little else in common. Latino, the Spanish word for Latin, when used as an English word, comes from the Spanish word latinoamericano and refers more exclusively to communities of Latin American origin. Of the two, only Hispanic can be used in referring to Spain and its history and culture. A native of Spain residing in the U.S. is Hispanic, not Latino. Another example where a substitution cannot be made is in the phrase, “The Hispanic influence on native Mexican cultures”, where the use of Latino would garble the meaning. In practice, however, this distinction is of little significance when referring to residents of the U.S., who are mostly of Latin American origin and can, theoretically, be called either Hispanic or Latino. -Wikipedia
Why do Latinos always say “yes” when I ask something, though I later discover they did not fully understand?
This is a very common problem. Latinos will often say “yes” out of respect for authority and because they do not want to disappoint you, even though they do not fully understand. In addition, your Latino employees may not know yet if they can trust you, especially if you have not taken time to develop a good relationship with them.
Remember that relationships are especially important amongst Latinos, and work to foster these relationships to achieve the communication results you need. Also focus on thoroughly explaining what it is you need to know. You may try initiating your question with a phrase such as, “I need your help to understand something...,” and then ask for the information you need.
